Redeem Your Training Certificates for Webinars, Click Here to Learn How...

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When would I receive my CEU Form?

The CEU forms for all webinars are available in your account dashboard in the area titled Webinar Files & Resources, under which your webinars--but only the ones you currently have access to--are displayed as links. Choose the webinar for which you need forms and click on the link.


Once you click you are taken to a landing page for that webinar's resources, which also include handouts and links to view the recording. There are graphical links in the landing page and one is titled "DOWNLOAD CEUS & PDCS FORMS." Click on it to download the forms you need to submit along with your Certificate of Completion (CoC).


If the webinar is a multi-part series, and you have registered for (or plan to register for) both parts of the webinar series, your CEU form may not be available for download until AFTER the final part of the series airs live.


Do I need to submit the paperwork and pay the NCRA fee to get my CEU points?

We have recently updated our instructions for submitting CEUs to the NCRA. That information can be found in this PDF file, which is also available on your Account Dashboard in the "CEU & Points Submission Instructions" section in the upper right corner.

Can I earn NCRA CEUs for these Webinars?

Yes.  Every webinar we produce has a CEU point level associated with it.  For each webinar you attend you can earn .1 CEUs for each hour of instruction.  Typically our webinars are 2 hours each, so each webinar is typically worth .2 CEUs.

You earn the same CEUs regardless as to whether you attend live OR view the recording.

What paperwork do I need to send in my CEUs for credit?

We provide each registrant with an NCRA CEU Redemption form as well as a generic CEU form, most commonly used for submitting CEUs to individual state associations. For those redeeming their points to the NCRA we provide a static NCRA CEU Form Redemption Cover Sheet on your Account Dashboard, which you can always access and print out. However, we do not file these automatically with the NCRA or your local state associations, you need to send the forms to them.

All you need to do to redeem your CEUs is to print the CEU Page(s) as well as a copy of the cover sheet and mail them both to the NCRA (the address is on the second page) along with your CEU Evaluation Fee. For webinars purchased when released, there are no additional documents or paperwork that need to be filed along with your request; everything you need is contained within those 2 pages. If you purchased a webinar recording during one of our Open Catalog sales, you will need to print the receipt and include it. The receipt shows your purchase date and can be downloaded in the section titled “My Purchase History” at the bottom right of your dashboard.

For those who are sending their forms to their local/state organizations, simply print off the "Generic" CEU Form, fill it out and send it to them.

Can I use these webinars as credit for my State Association?

Currently our webinars are only certified for NCRA CEUs.  We have heard many reports of customers who tell us that their state association does accept them for credits, however there are also states who do not accept them for credits.

Beginning in 2010, all of our new webinars will contain a seperate CEU Form (called a GENERIC CEU Form) that should meet the needs of most State Associations.  That should make it MUCH easier to redeem CEUs with your local associations.

Certifying our webinars for each individual state association is a very large project.  We have started this process, however the number of "hoops" each association wants us to "jump through" in order to get everything certified is startling.

Where is the CEU Form?

The CEU Form for any webinar can be found under the MY ACTIVE WEBINARS list on your ACCOUNT DASHBOARD.

Webinar Titles are displayed in green and resources for each webinar are displayed below that green title as blue hyperlinks.

Once the webinar you registered for airs live the CEU form link will appear underneath the webinar's title.  Just click the appropriate link and the CEU Form (in PDF format) will open in your browser's window.  From there just print the form out, fill it in and send it away!

Do I have to register for all parts at once to receive discounted NCRA rates?

If you plan on submitting a CEU Form to the NCRA for redemption you are required to pay the NCRA's "Evaluation Fee" to credit your account with them.  This is a fee that is paid directly to the NCRA and which we have no control over, nor do we receive any kind of "cut" from those funds.  For more details on the reasoning behind this, please locate that article in our Knowledge-base.

So, to answer the question at hand, NO, you do not have to register for all parts of a multi-part webinar series at the same time to be eligible for submitting only a single "Evaluation Fee" to the NCRA.  Each webinar of a multi-part series contains it's own CEU Form that can either be submitted by itself to the NCRA or in combination with the rest of CEU Forms from that series.  The only requirement to redeem all the parts of a series while paying a single "Evaluation Fee" is that you must submit all the CEU Forms for that series to the NCRA at the SAME TIME.

So, if there was a 3 part series available for registration and you wanted to take part 1 first to see if that webinar was for you and register for the remaining parts later, that would be fine.  Again, as long as you submit the CEU Forms to the NCRA at the same time, you will still only pay ONE "Evaluation Fee".

Can you email me my CEU Form?

We cannot email CEU forms to you.  Any CEU forms that you are eligible for will be displayed in the left column of your Account Dashboard under the webinar(s) that you registered for.  From there you can access your CEU form by clicking the link under the webinar title.

CEU forms are available no later than 24 hours AFTER the live event takes place.  Once the live event airs your Account Dashboard will change to reflect any new options that have become available as a result of the live webinar occurring.